UKPRN: 10090791 • TQUK Approved Centre • NHS Operational Partner

NHS Operational Training Academy
RTT, Hospital Administration & Clinical Coding

Structured simulation-based training delivering workforce-ready professionals through hands-on practice in Referral-to-Treatment pathways, Patient Administration Systems, and Clinical Coding. No hospital placement required. Learners practise on real NHS-style tools from day one.

T21 Services Limited • Company No: 13091053 • 64 Upper Parliament Street, Liverpool, L8 7LF

12

Week Structured Curriculum

22+

Hands-On Simulation Tools

135+

Clinical Coding Cases

40+

NHS Trusts Supported

Three Specialist Training Pathways

Each pathway combines structured learning, hands-on simulation, expert-guided feedback, and certification. Everything needed to become NHS-ready.

Pathway 1: RTT (Referral to Treatment)

Master the 18-week NHS waiting time rules that every trust must follow

The NHS 18-week Referral to Treatment standard is the backbone of hospital operational performance. Our 12-week structured curriculum takes learners from zero knowledge to being able to validate complex RTT pathways, manage Patient Tracking Lists, and identify breaches before they happen.

Structured Curriculum

  • 12-week progressive programme
  • RTT clock start/stop rules
  • All RTT codes (10-36, 90-98)
  • DNA & cancellation clock impact
  • Breach prediction & prevention
  • Cancer pathway 62-day rules

Simulation Tools

  • RTT Pathway Validator
  • Timeline Auditor
  • Spot the Error challenges
  • Breach Predictor
  • RTT Code Reference (interactive)
  • PTL Management simulator

Assessment & Certification

  • Weekly quizzes per module
  • 30-question randomised exam
  • Timed exam conditions
  • Instant digital certificate
  • Competency Matrix tracking
  • TQUK-endorsed qualification

Pathway 2: Hospital Administration

Practise on simulated NHS systems — PAS, booking, waiting lists, clinic letters

Hospital administrators are the operational backbone of every NHS trust. Our simulation lab replicates actual NHS systems used daily, from registering patients on PAS to managing clinic bookings and processing waiting lists. Learners get hands-on practice without needing hospital access.

Patient Administration (PAS)

  • Patient registration & search
  • NHS number validation
  • Demographic data management
  • Comment line generation
  • Episode & spell management
  • Clinic letter interpretation

Booking & Scheduling

  • Appointment booking system
  • Cancellation processing
  • DNA management & outcomes
  • TCI (To Come In) management
  • PIFU (Patient Initiated Follow-Up)
  • Ad-hoc appointment handling

Waiting Lists & PTL

  • Patient Tracking List (PTL)
  • Waiting list validation
  • Treatment postponement
  • Referral management
  • Diagnostics & test tracking
  • SOP & trust policy reference

Pathway 3: Clinical Coding

ICD-10, OPCS-4, and HRG coding with guided learning and 135+ practice cases

Clinical coders translate medical records into standardised codes that drive hospital funding, research, and quality reporting. Our Clinical Coding Lab provides a complete learning environment with real coding scenarios, structured feedback, and audit simulation, preparing learners for one of the most in-demand NHS roles.

Coding Programme

  • Structured Clinical Coding curriculum
  • ICD-10 disease classification
  • OPCS-4 procedure classification
  • Searchable code reference database
  • 135+ real coding cases to practise
  • Progressive difficulty (Batch 1-5)

Interactive Tools

  • Coding Assistant
  • Clinical Scenario Generator
  • Audit Simulator
  • Coding Spot the Error
  • HRG Funding Impact calculator
  • Instant feedback on code selection

Career & Certification

  • Clinical Coding Certification Exam
  • Coding Competency Matrix
  • CC Interview Preparation
  • CC Job Filter tool
  • Career pathway guidance
  • Digital certificate on completion

22+ Simulation Tools

Learners don't just read about NHS systems. They use them. Our Simulation Lab replicates real hospital workflows so learners build practical, job-ready skills from week one.

Simulated PAS System

PTL Management

Appointment Booking

Clinic Letter Interpreter

RTT Pathway Validator

Breach Predictor

Timeline Auditor

Spot the Error

Clinical Coding Lab

Coding Assistant

Audit Simulator

Scenario Generator

Competency Matrix

HRG Funding Impact

Patient Registration

Cancer Pathway Tracker

Comment Line Generator

Waiting List Checker

Referral Management

Scenario Branching Engine

Automated Marking

e-RS Referral Simulator

Who It's For

Whether you're starting a healthcare career, upskilling your workforce, or running student placements, T21 Academy delivers workforce-ready professionals.

Learners & Career Switchers

No prior NHS experience needed. Our 12-week structured programme takes you from zero to workforce-ready with hands-on simulation practice, competency-based assessments, and professional certification.

  • 12-week structured learning path
  • 22+ simulation tools to practise on
  • RTT, Hospital Admin & Clinical Coding
  • Digital certificates on completion
  • Interview preparation tools
  • Expert-guided tutoring & feedback

Employers, Trusts & Colleges

Reduce onboarding time with simulation-trained staff. Host student placements, run T Level encounters, or upskill your team. Full learner tracking, compliance dashboards, and certificate verification built in.

  • Student progress monitoring
  • Compliance training catalogue
  • Certificate verification portal
  • Bulk enrolment & tutor assignment
  • Employer-ready reporting
  • Skills Project & T Level ready

Universities & Training Partners

White-label simulation infrastructure for your healthcare programmes. Structured competency frameworks, role-based access, analytics dashboards, and full audit trails for quality assurance.

  • Role-based platform access
  • Student analytics & dashboards
  • Tutor management tools
  • Assignment & grading system
  • Placement tracking
  • TQUK qualification pathways

The Learning Journey

A structured 12-week programme with progressive complexity that mirrors real NHS operational workflows.

Week 1

Introduction to NHS & RTT

Week 2

Patient Registration & PAS

Week 3

RTT Codes Part 1 (10-21, 30)

Week 4

RTT Codes Part 2 (31-36, 90-98)

Week 5

Medical Secretary & Clinic Letters

Week 6

Appointment Booking & Scheduling

Week 7

PTL & Breach Management

Week 8

Cancer Pathways (62-day)

Week 9

Waiting List Management

Week 10

Pathway & Episode Management

Week 11

Data Quality & Validation

Week 12

Final Review & Certification

Each week includes theory content, practical simulation tasks, competency-based quizzes, and expert-guided feedback.

Instant Certificate Verification for Employers

Enter a certificate ID to confirm authenticity and validity in real time.

Format: T21-XX-XXXXXXXX-XXXX • Contact admin@t21services.co.uk for manual verification.

Why T21 Academy

Developed by NHS Operational Solutions Partner with 550,000+ RTT pathways validated across 40+ NHS trusts.

UK Registered Company

Company No: 13091053 — Liverpool, UK. UKPRN: 10090791

TQUK Approved Centre

Regulated qualifications and nationally recognised certification

Real NHS Experience

550,000+ pathways validated for 40+ NHS trusts across the UK

Secure & Compliant

2FA authentication, role-based access, full audit trails

Develop NHS-Ready Skills Through Structured Simulation Training

Access RTT training, hospital administration simulation, and clinical coding tools — all in one secure platform. Start building workforce-ready skills with expert-guided feedback today.